Refund and Returns Policy

At Soundz Crazy, we want you to be completely satisfied with your purchase. This policy sets out your rights and our obligations in accordance with the Consumer Protection Act, No. 68 of 2008 (CPA). Nothing in this policy limits or replaces any rights you have under South African law.

1. Your Right to Return (CPA Section 20 — Cooling-Off Period)

If you purchased goods following a direct marketing approach (e.g. email, telephone, or online marketing), you have the right to return goods within 5 (five) business days of receipt, without penalty and without giving a reason, provided the goods are in their original, undamaged condition and original packaging.

2. Standard Returns — Change of Mind

We accept returns for change-of-mind purchases within 7 (seven) days of receipt, subject to the following conditions:

The item must be unused, uninstalled, and in its original packaging with all accessories and documentation included.
Proof of purchase must be provided.
A handling/restocking fee may apply only if the item has been opened. This fee will not exceed a reasonable amount and will be communicated to you before the return is processed.
Return courier costs are the customer’s responsibility unless the return is due to a defect or our error.

The following items are not eligible for change-of-mind returns:

Software products (once opened or activated)
Items that have been installed or used
Items returned without original packaging
Special-order or custom-configured items

3. Warranty and Defective Goods (CPA Section 56)

All products sold by Soundz Crazy carry an implied statutory warranty of quality for 6 (six) months from the date of delivery. If a product is found to be defective, unsafe, or not reasonably suitable for the purpose for which it was purchased within this period, you may choose to:

Have the goods repaired at no cost to you;
Have the goods replaced with the same or equivalent item; or
Receive a full refund of the purchase price.

You will not be charged for repair, replacement, or refund of defective goods during the 6-month statutory warranty period. Many of our products also carry additional manufacturer warranties beyond 6 months — please refer to the product documentation for details.

Warranty does not cover:

Damage caused by misuse, negligence, or accidental damage
Damage caused by unauthorised modification or repair
Consumable items (strings, cables, batteries, jacks, connectors)
Normal wear and tear

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at [email protected] or call +27 79 872 8444. We will arrange a collection and provide a replacement or full refund at no cost to you.

5. How to Return an Item

To initiate a return:

Contact us at [email protected] or +27 79 872 8444 with your order number and reason for return.
We will assess your return request and provide you with a Return Authorisation and instructions.
Please do not ship any item back without a Return Authorisation number.
Once we receive and inspect the returned item, we will process your refund, exchange, or repair within 10 business days.

6. Refund Processing

Approved refunds will be processed to your original payment method within 7–10 business days of receiving and inspecting the returned goods. If payment was made via Payflex or another instalment service, refunds will be processed in accordance with that provider’s terms.

7. Contact Us

If you have any questions about your return or refund, please contact us:
Email: [email protected]
Phone: +27 79 872 8444
Address: Soundz Crazy, South Africa

Last updated: June 2026