Privacy Policy

Soundz Crazy (Pty) Ltd (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and all applicable South African privacy legislation.

By using our website (www.soundzcrazy.co.za) or purchasing from us, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal information that you provide to us directly, including:

  • Identity information: Full name
  • Contact information: Email address, phone number, physical and delivery address
  • Transaction information: Products purchased, order history, payment method type (we do not store card numbers)
  • Technical information: IP address, browser type, pages visited, and cookies (see Section 7)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your orders, returns, and queries
  • Improve our website, products, and services
  • Send you marketing communications (only with your consent, and you may opt out at any time)
  • Comply with our legal obligations
  • Detect and prevent fraud

3. Legal Basis for Processing

We process your personal information on the following lawful bases under POPIA:

  • Contractual necessity: To process your order and deliver products
  • Legal obligation: To comply with South African tax, consumer protection, and financial legislation
  • Consent: For marketing communications
  • Legitimate interest: To improve our services and prevent fraud

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only where necessary:

  • Payment processors: Including Payflex, PayFast, and card payment providers — to process your transactions securely
  • Delivery partners: Courier companies, to fulfil your delivery
  • IT service providers: Hosting and e-commerce platform providers who assist in operating our website
  • Legal authorities: Where required by law or court order

All third parties are required to process your data securely and only for the purposes for which it was shared.

5. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Correct or update your personal information if it is inaccurate or incomplete
  • Request deletion of your personal information, subject to our legal obligations to retain certain records
  • Object to processing of your personal information for direct marketing purposes
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise any of these rights, please contact our Information Officer at the details below.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained for a minimum of 5 years in accordance with South African tax and financial record-keeping requirements. You may request deletion of your account and associated data at any time, subject to these retention obligations.

7. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device. You may disable cookies through your browser settings, but this may affect the functionality of our website, including the ability to add items to your cart or complete a purchase.

8. Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All payment transactions are processed through secure, encrypted payment gateways. We do not store your credit card or banking details on our servers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Information Officer and Contact Details

Our appointed Information Officer (as required under POPIA) can be contacted for any privacy-related queries, requests, or complaints:

Information Officer: Soundz Crazy (Pty) Ltd
Email: [email protected]
Phone: +27 79 872 8444
Website: www.soundzcrazy.co.za

You also have the right to lodge a complaint with the Information Regulator of South Africa:
Website: www.justice.gov.za/inforeg
Email: [email protected]

Last updated: June 2026